Get a Quote

Privacy Policy

Last Updated: 31/05/2026 

1. Introduction 
Sequ-Door is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when interacting with our website, products and services. It has been prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). 

2. Information We Collect 
We may collect the following personal information: 

  • Name and surname 
  • Phone number 
  • Email address 
  • Physical address 
  • Company name (where applicable) 
  • Information submitted through contact forms, quote requests or enquiries 
  • Website usage data collected through cookies and analytics tools

3. How We Use Your Information 
We process your personal information on the following lawful grounds: to fulfil a contract or take steps at your request prior to entering a contract; where we have a legitimate interest in doing so; or where you have given your consent. We use your information to: 

  • Respond to enquiries and quote requests 
  • Provide, manage and deliver our products and services 
  • Communicate with you regarding orders, installations and after-sales support 
  • Improve our website and overall customer experience 
  • Send you marketing communications where you have provided consent or where permitted under POPIA

4. Marketing Communications 
We will only send you marketing communications, promotions, special offers or product updates where you have opted in to receive them, or where you are an existing customer and we are communicating about products or services similar to those you have purchased from us. 

You may opt out at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly. We will action your request promptly. 

5. Retention of Personal Information 
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general: 

  • Customer and transaction records are retained for a minimum of five years in line with legal and tax obligations. 
  • Marketing contact records are retained until you opt out or request deletion. 
  • Enquiry and quote request records are retained for a reasonable period to allow us to respond and follow up.

6. Information Sharing 
We do not sell, rent or trade your personal information to third parties. 

We may share your information with trusted service providers who assist us in operating our business. These may include website hosting providers, email and marketing platforms, and professional advisers such as accountants or legal advisors. All third-party service providers are required to handle your information confidentially and in accordance with applicable law. 

Where any service provider is located outside South Africa, we take reasonable steps to ensure that your personal information receives an equivalent level of protection as required under POPIA. 

7. Cross-Border Transfers 
Some of our service providers, including website hosting and marketing platforms, may be based or operate servers outside South Africa. Where personal information is transferred across borders, we ensure that appropriate safeguards are in place to protect your information in line with the requirements of POPIA. 

8. Data Security 
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss or destruction. While we take these precautions seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. 

9. Cookies and Website Analytics 
Our website may use cookies and analytics tools to improve functionality, understand visitor behaviour and enhance user experience. Cookies that are not strictly necessary for the operation of the website will only be placed with your consent. 

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. 

10. Your Rights Under POPIA 
As a data subject under POPIA, you have the right to: 

  • Request access to the personal information we hold about you. 
  • Request correction of any inaccurate or incomplete information. 
  • Request deletion of your personal information where it is no longer necessary for the purpose for which it was collected. 
  • Object to the processing of your personal information in certain circumstances. 

To exercise any of these rights, please contact us using the details below. 

11. Information Officer 
In accordance with POPIA, Sequ-Door has appointed an Information Officer who is responsible for ensuring compliance with this policy and the Act. If you have any concerns about how your personal information is handled, you may direct your enquiry to our Information Officer by contacting us through the details provided below. 

12. Changes to This Policy 
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. 

13. Contact Us 
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how your personal information is handled, please contact us: